Refund policy

Returns

We offer a 30 day return policy.

All-Star Telescope wants you to be satisfied with your purchase and be able to effectively use your telescope or other purchase. If you are not 100% satisfied with your purchase from All-Star Telescope, you may return your purchase within 30 days of receipt for a refund or exchange less a 20% re-stocking fee. Refund will be in same form as payment.

The following are considered returns:

Cancellation of an order once the payment has been processed on part or all of the order even if it has not yet shipped. When a deposit has been made for an order, cancellation will result in forfeiture of the deposit. (See note below regarding “Special Order Items)
Uncollected shipments or orders. Refusal to accept delivery or not actively pursuing the collection of the order from the carrier (A tracking number is provided for this purpose)

Cancellation While Product is Being Shipped

While your order is in transit it cannot be modified or cancelled. You may refuse the package once it arrives and alert us to the return. Or ship the package back after you have received it.

We require that the product be returned in "as new" condition in its original, "as new" packing so it may be re-sold as new equipment. It must be fully insured and All-Star Telescope be consulted prior to the return. Shipping charges on all returns, whether for refund, replacement or warranty work must be paid by the customer. Charges arising from the return, such as customs, taxes or surcharges, will be the sole responsibility of the customer. All-Star Telescope will not be responsible for lost shipments or for damages in shipping from the customer. Insurance claims will be the responsibility of the customer.

Upon receipt of a returned product All-Star Telescope will examine the shipment and determine if the criteria for the return has been met. A refund or credit will be issued within seven days. In the event the product is not returned in "as new" condition or with missing materials, manuals or without "as new" original packaging the return will be rejected or a reduced refund offered as the product would offered as “used” to other customers.

We recognize that you likely will not have 30 nights of clear skies to test your equipment after purchase so ask that you find at least one night during the first 30 days of possession to use the equipment and make sure it is functioning properly.

Exceptions to this policy: The following products are exceptions to this policy. They are non-returnable unless there is a manufacturer's defect in which case the product will be replaced or repaired by the manufacturer:

Optical Accessories: Eyepieces, barlows, powermates, diagonals, focal reducers, eclipse glasses and filters
Binoculars and Spotting Scopes
Imagers such as NexImage, Skyris and Autoguiders
Software
Special Ordered Items - products that are not usually kept in stock

Discounts

If we lower our price before delivery or pick up for items ordered online, we will match the new price at that time. Discounts or lowered prices made after purchase delivery will not be matched. Any returns made will be subject to the return policy above

Warranty

All-Star Telescope wants you to be able to use and enjoy the equipment you purchased from us. All-Star Telescope is required to follow manufacturer policies and procedures for Warranty claims. The final decision for all Warranty claims and rests with the manufacturer and not All-Star Telescope.

Warranty Procedure

If an item is deemed to be defective on arrival or is deemed to have failed within the first 30 days of ownership (based on the shipment date of the order), All Star Telescope will replace the unit (if stock is available) and send a return shipping label for the defective unit. The product must be deemed dead on arrival by an All-Star Telescope employee after troubleshooting with the customer and the manufacturer.

Items that are deemed to have failed after the first 30 days of ownership (based on the shipment date of the order) All-Star Telescope will supply contact information for the manufacturer. The Customer is responsible for working with the manufacturer to resolve any issues and ship product back and forth. All-Star telescope will not ship products to manufacturers or provide shipping labels for the sake of shipping to manufacturers.

Warranty Contact Information

Orion

support@telescope.com
US and Canada: 800-447-1001
France: 0800-915443
Germany: 0800-183-0404
UK: 0-800-041-8146
Other International Locations: 1-831-763-7000 (not toll-free)
https://www.telescope.com/custserv/contactus.jsp
https://www.telescope.com/custserv/custserv.jsp?pageName=Warranty

Meade

customerservice@meade.com
(800) 626-3233
https://www.meade.com/content/contact-us
https://www.meade.com/content/warranty-information

Pegasus

support@pegasusastro.com
https://pegasusastro.com/returns/

Additional contact information for other manufacturers can be found on their websites.

Out of Warranty Repairs and Spare Parts

All-Star Telescope does not offer repair services and spare part ordering services. Please use the contact information for the service departments listed above.

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