Return, Refund and Warranty Policies
All-Star Telescope wants you to be satisfied with your purchase and be able to effectively use your telescope or other purchase. If you are not 100% satisfied with your purchase from All-Star Telescope, you may return your purchase within 30 days of receipt for a refund or exchange less a 20% re-stocking fee. Refund will be in same form as payment: a credit on your credit card or a cash refund if paid by cash.
We require that the product be returned in "as new" condition in its original, "as new" packing so it may be re-sold as new equipment. It must be fully insured and All-Star Telescope be consulted prior to the return. Shipping charges on all returns, whether for refund, replacement or warranty work must be paid by the customer. Charges arising from the return, such as customs, taxes or surcharges, will be the sole responsibility of the customer. All-Star Telescope will not be responsible for lost shipments or for damages in shipping from the customer. Insurance claims will be the responsibility of the shipper.
Upon receipt of a returned product All-Star Telescope will examine the shipment and determine if the criteria for the return has been met. A refund or credit will be issued within seven days. In the event the product is not returned in "as new" condition or with missing materials, manuals or without "as new" original packaging the return will be rejected or a reduced refund offered as the product would offered as “used” to other customers.
We recognize that you likely will not have 30 nights of clear skies to test your equipment after purchase so ask that you find at least one night during the first 30 days of possession to use the equipment and make sure it is functioning properly.
Exceptions to this policy: The following products are exeptions to this policy. They are non-returnable unless there is a manufacturer's defect in which case the product will be replaced or repaired by the manufacturer:
- Optical Accessories: Eyepieces, barlows, powermates, diagonals, focual reducers and filters
- Binoculars and Spotting Scopes
- Imagers such as NexImage, Skyris and Autoguiders
- Special Ordered Items - products that are not usually kept in stock (This will be clarified before order is processed)
All-Star Telescope wants you to be able to use your equipment purchased from us for the reasonable lifetime of that equipment. All-Star Telescope works with its suppliers to provide the customer with service under the manufacturer's warranty. While All-Star Telescope will assist where possible, in some cases it will be better to work with the manufacturer to expedite service and reduce shipping costs.
Our Values: All-Star Telescope is a specialty astronomy retailer offering support and advice before and after your purchase. We attempt to answer inquiries by telephone, respond to e-mail and provide complete support and advice when shopping in person. These practices have allowed All-Star Telescope to become one of Canada’s leading astronomy retailers while achieving high customer satisfaction ratings. Unlike purchases from many online retailers, “big-box” or “department stores, we have staff knowledgeable about astronomy and astronomy equipment and invest time and resources in helping you purchase the equipment that will work best for you. Our return policies may differ from what you’ve experienced from larger retailers but are designed to support these operational practices.